JetKreate Platform Terms of Use and User Agreement

1. Acceptance, Eligibility and Scope

1.1 Acceptance. By using JetKreate, you enter into a binding agreement with JetSynthesys. If you use JetKreate for a company, agency or other organisation, you confirm that you are authorised to accept these Terms on its behalf. In that case, "you" also means that organisation.

1.2 Age. At launch on 15 October 2026, JetKreate is for users aged 18 or above who can legally enter into a contract. By creating an account, you confirm that you are at least 18. JetKreate currently relies on this age self-declaration and does not represent that it independently verifies every user's age. If you are under 18, you must not create an account or use the Service.

1.3 Future teen/student access. TeenSafe, campus, school, college or other student access may be introduced later under separate eligibility, parental/institutional and privacy terms. Those features are not part of the 15 October launch unless JetKreate expressly enables them.

1.4 Availability by country. We intend to make JetKreate available globally, but we may limit or suspend access in a country or region where required by law, sanctions, export controls, payment restrictions, provider restrictions or technical availability.

1.5 Consumer rights. These Terms do not take away any consumer right or remedy that cannot legally be excluded.

2. Accounts and Account Security

2.1 Please keep your account information accurate and your login details secure. You are responsible for activity on your account, except where the issue is caused by our breach of applicable law.

2.2 If you think someone has accessed or used your account without permission, please contact support@jetkreate.com promptly.

2.3 We may ask for reasonable verification if we suspect fraud, misuse, account sharing, payment risk, age misrepresentation or a breach of these Terms.

2.4 Unless your plan specifically allows team access, your account is for you only. You must not sell, transfer or share it in a way that avoids plan limits.

3. The JetKreate Service

3.1 JetKreate brings different AI tools into one organised workflow for creating text, images, video and other supported content. Because AI-generated content can vary, we do not promise a particular creative result, output quality or commercial outcome.

3.2 Plans. At launch, JetKreate may offer Free, Creator, Pro and Agency plans, credit top-ups and related features. The Agency plan is still a self-service SaaS plan and does not include managed creative, production or done-for-you services unless separately agreed.

3.3 Model routing. We may route requests to different third-party AI providers depending on availability, performance, safety, location, plan and technical needs. Unless we say otherwise at checkout, your plan does not guarantee access to a particular underlying model.

3.4 Providers may include Google Cloud / Gemini family services, BytePlus model services and MagicRoll.ai. We may add or replace providers and will update the relevant Service or Privacy information where appropriate.

3.5 No service level commitment. Unless we separately agree in writing, JetKreate does not promise a minimum uptime, generation speed, turnaround time, output quality, feature availability or error-free service.

3.6 AI can be unpredictable. Model behaviour and features may change, and the same or similar prompt may produce different results.

4. Third-Party AI Models and Services

4.1 To provide the Service, we may send your Inputs to third-party AI and infrastructure providers. We do this only as reasonably needed to generate content, operate and secure the Service, moderate misuse and provide support, subject to applicable law and our provider arrangements.

4.2 Third-party providers may have their own technical, safety, geographic, IP and usage restrictions. You must not use JetKreate in a way that causes us to breach those restrictions.

4.3 Safety filters and copyright checks are safeguards, not legal clearance. They do not guarantee that an Input or Output is lawful, non-infringing, accurate, safe or suitable for your use.

4.4 You must not reverse engineer, scrape, probe, bypass safeguards, extract or replicate the Service, publish competitive benchmarks without permission, or use the Service or Outputs to build or improve a competing foundation model in breach of applicable restrictions.

4.5 We may pause or remove access to a model or feature if a provider changes or withdraws it, restricts access, identifies misuse, or if continued use creates a legal, security or compliance risk.

5. User Inputs and Uploaded Content

5.1 "Input" means anything you submit to JetKreate, including a prompt, text, image, audio, video, file, instruction or reference material.

5.2 Your Inputs stay yours. You give JetKreate a limited, worldwide, non-exclusive, royalty-free and sublicensable licence to use and process them only as needed to provide the Service, generate Outputs, send requests to model providers, apply safety controls, prevent misuse, comply with law and support your account.

5.3 JetKreate does not intend to keep a separate permanent copy of your Inputs after the generation workflow, except where limited retention is needed for processing, security, support, legal compliance or backups. Third-party providers may keep technical or content data for limited periods under their own applicable terms.

5.4 Please upload only material you have the right to use. You must have all permissions, consents and lawful bases needed for your Inputs and must not submit material that infringes copyright, trademark, privacy, publicity, personality, confidentiality, contract or other rights.

5.5 Please do not submit passwords, login credentials, payment-card details, government IDs, highly sensitive confidential information or sensitive personal data unless a JetKreate feature specifically asks for and supports that data.

5.6 If your Input includes another person's face, voice, image, likeness or personal data, you must have the necessary authority and consent for both the generation and your intended use of the Output.

6. Generated Outputs and Commercial Use

6.1 "Output" means content generated through JetKreate from your Inputs.

6.2 You may use Outputs created for your account for personal or commercial purposes, whether you are on a Free, Creator, Pro or Agency plan, subject to these Terms, applicable law and any third-party rights that may apply.

6.3 If any IP right in an Output belongs to JetKreate only because we operated the Service, we grant or assign to you, to the extent legally possible, the rights you reasonably need to use that Output under these Terms.

6.4 AI Outputs may not be unique or legally protectable. We do not guarantee that an Output is copyrightable, registrable, original, exclusive, accurate, non-infringing, commercially usable or free from third-party rights. Other users may receive similar or identical Outputs.

6.5 Before publishing, selling, advertising, delivering to a client or otherwise using an Output commercially, you are responsible for checking that use for IP, privacy, publicity, defamation, advertising, consumer-protection and other applicable requirements.

6.6 JetKreate is not a substitute for professional advice. Do not rely on Outputs as legal, medical, financial, investment or other regulated professional advice.

7. AI Transparency, Synthetic Content and Provenance

7.1 Some AI-generated or AI-manipulated content may need labels or other transparency measures under applicable law. JetKreate may therefore add visible notices, audio disclosures, watermarks, metadata, provenance signals, unique identifiers or similar markers.

7.2 You must not remove, hide, alter or bypass any label, watermark, metadata, provenance signal or identifier that JetKreate applies for legal, safety or transparency reasons.

7.3 Do not present synthetic content as real where that would be misleading, deceptive or unlawful. If you publish or share an Output outside JetKreate, you are responsible for keeping any disclosure required by law.

7.4 We may refuse a generation, block publication, add labels, restrict downloads, remove content or take account action where reasonably needed to comply with applicable law or protect users and the Service.

8. Faces, Voices, Likeness and Real Persons

8.1 Do not use another person's face, voice, name, image, likeness, identity or other personal attribute unless you have the legal right and all necessary consents to do so.

8.2 You must not create or use deceptive impersonations, fake endorsements or statements, cloned-voice scams, non-consensual intimate imagery, sexually explicit deepfakes, false depictions of real events, or content that falsely shows a person doing or saying something they did not.

8.3 Take particular care with celebrities, public figures, politicians, children and other identifiable people. Being well known does not mean a person has consented to the use of their face, voice or likeness.

8.4 We may ask for evidence of consent or authority and may block a generation even if you believe you have the necessary rights.

9. Acceptable Use and Prohibited Content

9.1 Please use JetKreate lawfully and responsibly and follow Schedule 2 (Acceptable Use and AI Safety Policy).

9.2 In particular, you must not use JetKreate to create, upload, generate, publish, transmit or facilitate content that:

• constitutes child sexual abuse or exploitative material, sexual content involving minors, or any attempt to sexualise a minor;
• constitutes non-consensual intimate imagery, sexual deepfakes, morphed nudity, voyeuristic or privacy-invasive sexual content;
• creates or facilitates false government IDs, certificates, bank statements, official records, forged documents or other false electronic records intended to appear genuine;
• provides unlawful assistance for explosives, weapons, ammunition or similar dangerous conduct;
• deceptively impersonates a real person, clones a voice for fraud or misrepresentation, or falsely depicts a real event in a manner likely to deceive;
• facilitates fraud, phishing, scams, extortion, identity theft, credential theft or financial deception;
• infringes intellectual-property, privacy, publicity, personality, confidentiality or other rights;
• is unlawful, defamatory, threatening, harassing, discriminatory, hateful, or incites violence or unlawful conduct;
• contains malware, malicious code, automated abuse, attempts to bypass safety controls, or attacks against the Service or third parties;
• promotes or facilitates regulated products, gambling, financial products, political advertising or other regulated activity in a manner that violates applicable law or targets prohibited audiences;
• is used to mislead consumers through false endorsements, fake testimonials, undisclosed synthetic advertising or materially deceptive claims.

9.3 We may update the Acceptable Use Policy as laws, safety risks and provider requirements change. We will communicate material changes where required by law.

10. Public Gallery, Creator Profiles and Share Pages

10.1 You choose what to make public on your creator profile or share page. We will not treat a private Output as a "Public Artefact" simply because it is stored in your account.

10.2 A "Public Artefact" is an Output that you have chosen to make publicly visible or shareable through a JetKreate public feature.

10.3 JetKreate admins may feature Public Artefacts in the JetKreate public gallery.

10.4 When you make an Output a Public Artefact, you give JetSynthesys and its affiliates a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, distribute and feature it across Jet-branded websites, apps, social channels, demos, presentations, showcases and case studies for promotional purposes.

10.5 If you later make a Public Artefact private, we will stop new promotional use within a reasonable period. Existing posts, campaign materials, records or archives created while it was public may remain where removal is impractical, legally required or reasonably needed for historical records.

10.6 Please make sure you have the right to make a Public Artefact public and to allow the people and materials shown in it to be promoted.

11. Content Moderation, Reporting and Enforcement

11.1 At launch, JetKreate relies primarily on the safety and content controls made available by its underlying AI/model providers. We may also review content, reports or account activity that is brought to our attention and take reasonable action where we identify prohibited content, misuse or legal risk.

11.2 A model provider may block or refuse a generation under its safety controls. Where JetKreate identifies a first or fixable issue, we may also warn you, restrict the affected feature or ask you to correct the issue. Repeated or unresolved breaches may lead to suspension or termination without refund.

11.3 We may act immediately where we reasonably believe there is serious or unlawful misuse, including child sexual abuse material, non-consensual intimate imagery, impersonation fraud, identity abuse, malicious activity, repeated infringement, attempts to bypass safeguards or other conduct creating material legal or security risk.

11.4 You can report content, misuse or an account decision at support@jetkreate.com. We will review reports that require action under applicable law or these Terms and may provide a review or appeal process where required by law or reasonably practical.

11.5 We do not review every Input or Output before it is created or shared. Our moderation and safety measures do not make JetKreate responsible for how you use the Service.

12. Plans, Pricing and Taxes

12.1 You will see the current plan features, price, currency, included credits and applicable taxes before purchase. Pricing may vary by country, currency, plan, promotion or payment channel.

12.2 The price shown at checkout applies to that purchase. We may change future prices or plan features. For auto-renewing paid plans, a material price increase will apply only to a future renewal and after any notice required by law.

12.3 GST and other applicable taxes will be charged or reflected as required by law. Where applicable, JetSynthesys may issue an electronic tax invoice.

12.4 Payments may be processed by third-party payment providers such as Razorpay. Their payment terms and privacy practices may also apply to the transaction.

13. Credits

13.1 Credits are usage units for supported generation requests. The number of credits used may vary by model, feature, output length, resolution, processing load or other parameters shown in the Service.

13.2 Unless we say otherwise for a specific promotion, credits expire 365 days after they are issued or purchased. They may roll over only within that 365-day period.

13.3 Credits belong to the account they are issued to. They are non-transferable, have no cash value, are not stored money or a deposit, and cannot be sold, traded, withdrawn or converted into cash.

13.4 Valid unused credits may remain available after a plan downgrade or cancellation until they expire, as long as the account remains in good standing and subject to these Terms.

13.5 Promotional or referral credits may have different expiry, eligibility or usage rules. We will show those rules when the credits are issued.

13.6 We may correct a credit balance where there is an obvious error, duplicate crediting, fraud, payment reversal, chargeback or technical issue. We will not arbitrarily remove valid purchased credits.

14. Subscriptions, Auto-Renewal and Cancellation

14.1 Paid plans may renew automatically for another billing period unless you cancel auto-renewal before the next renewal date.

14.2 You can cancel future auto-renewal through your account settings where available, or by contacting support@jetkreate.com before the next billing date. Cancellation stops the next renewal but does not normally reverse a charge already completed for the current period.

14.3 After cancellation, you can continue using the paid plan until the end of the period you already paid for, unless your account is suspended or terminated for breach. Valid unused credits remain subject to Clause 13 and their expiry date.

14.4 We may change plan features or pricing for future periods. Where required by law, we will give advance notice and a chance to cancel before a materially changed renewal.

14.5 These Terms do not limit any mandatory cancellation, cooling-off or refund right you may have under applicable consumer law.

15. Refunds, Failed Generations and Payment Issues

15.1 Except where the law requires otherwise, subscription charges and credit purchases are non-refundable once successfully charged.

15.2 Failed generation. If credits are deducted but the generation fails for technical reasons and no usable Output is returned, we will restore the same number of credits after the failed request is identified.

15.3 If a generation completes but you do not like the creative result or it does not meet your expectations, that alone is not a technical failure and does not create a refund right.

15.4 If you see a duplicate charge, unauthorised transaction or payment-processing error, contact support promptly. We will investigate with the payment provider and make any correction or refund required by law or confirmed by the payment error.

15.5 Please do not misuse chargebacks or payment disputes. We may suspend accounts linked to fraudulent or abusive chargebacks, without affecting any legitimate rights you have with your bank or card issuer.

16. Referral Programme

16.1 JetKreate may reward referrals with platform credits. Referral credits are not cash, cannot be withdrawn or transferred, and may have separate eligibility, expiry and usage rules shown for the programme.

16.2 Self-referrals, fake or duplicate accounts, automated referrals, misleading promotion and other referral abuse are not allowed. We may cancel invalid referral credits and suspend accounts involved in abuse.

16.3 Future contests, school/college programmes, cash prizes or third-party promotions will have separate terms and are not part of the launch referral programme unless we expressly say so.

17. Marketing Communications

17.1 We will ask for a separate opt-in before sending marketing or promotional communications where required by law.

17.2 You can unsubscribe from marketing at any time. We may still send service, billing, security, account and legal messages when needed.

18. Privacy and Data Protection

18.1 Schedule 1 (Privacy and Data Protection Notice) explains how JetKreate collects, uses, shares, transfers, keeps and protects personal data and forms part of these Terms.

18.2 To provide the Service, Inputs may be processed by third-party AI and infrastructure providers in India and other countries. We will obtain any separate consent required by law for a specific processing activity.

18.3 AI training by JetKreate. JetKreate does not currently use your Inputs or Outputs to train its own AI or foundation models. If JetKreate introduces its own training feature in the future, training will be carried out by JetKreate and not by third-party AI providers. Before that feature goes live, we will update these Terms and the applicable Privacy Notice and provide any notice, consent or user choice required by applicable law.

18.4 Third-party model providers. JetKreate does not authorise its third-party AI/model providers to use your Inputs or Outputs to train their foundation models. Your content may still be processed by those providers as needed to return the requested generation and for limited security, abuse-prevention, service-operation or legally required purposes, subject to the applicable provider arrangements.

18.5 If you submit another person's personal data, image, voice or likeness, you are responsible for giving any required notice and getting any required consent.

19. JetKreate Intellectual Property

19.1 JetSynthesys and its licensors own the JetKreate platform, including its software, interfaces, workflows, branding, trademarks, design, documentation, platform-provided prompts/templates, orchestration logic and other underlying technology. This does not include your Inputs or your rights in Outputs.

19.2 We give you a limited, revocable, non-exclusive and non-transferable right to access and use JetKreate while your account/plan is valid and you follow these Terms.

19.3 You must not copy, modify, distribute, sublicense, sell, reverse engineer, decompile, scrape or create a competing or derivative platform from JetKreate, except where the law expressly allows it or we agree in writing.

19.4 If you send us feedback, ideas or suggestions, you allow us to use them worldwide and royalty-free without having to compensate you. We will not identify you publicly without permission.

20. Intellectual Property Complaints and Takedowns

20.1 If you believe content on a public JetKreate feature infringes your copyright or another IP right, email support@jetkreate.com with enough information to identify the right, the content, its location, your contact details, a good-faith statement and proof that you are authorised to submit the complaint.

20.2 We may remove or disable access to content, ask for more information, notify the relevant user, preserve records and take action against repeat infringers where appropriate.

20.3 If your content was removed and you believe that was a mistake, you can contact support with supporting information. We may restore the content where legally appropriate.

20.4 We may maintain additional local complaint processes where required, including processes under US copyright law or other applicable regimes.

21. Grievance Redressal and Urgent Content Complaints

21.1 India Grievance Officer: Parimit Parmar. Complaints can be sent to support@jetkreate.com and any additional contact details published on the Service.

21.2 We will acknowledge and handle grievances within the timelines required by applicable law. Where Indian intermediary rules apply, we will use the legally required timelines, including faster handling for impersonation, morphed/intimate content and valid takedown directions.

21.3 For non-consensual intimate imagery, nudity/sexual impersonation, morphed content or serious identity misuse, please use the subject line "URGENT CONTENT COMPLAINT" and include the exact content location and enough information to identify the affected person.

21.4 We may disable access, preserve evidence, suspend accounts and cooperate with competent authorities where required by law.

22. Suspension, Termination and Account Closure

22.1 You may stop using JetKreate at any time and can cancel future subscription renewal under Clause 14.

22.2 We may suspend or restrict an account or feature if you breach these Terms, create a legal or security risk, fail to pay, misuse the Service or violate applicable provider restrictions.

22.3 For an ordinary issue that can be fixed, we may first warn you or ask you to correct it. We may act immediately for serious or unlawful conduct.

22.4 If we suspend or terminate your account for a serious breach, you are not entitled to a refund except where the law requires otherwise.

22.5 After a suspension for serious misconduct, access to earlier Outputs may be limited. On request, and where legally and technically appropriate, we may allow limited access to download historical data without restoring generation or publication access.

22.6 Clauses that are intended to continue after termination - including payment, IP, public-content licences already exercised, confidentiality, disclaimers, indemnity, liability limits and dispute terms - will continue to apply.

23. Changes to the Service and Terms

23.1 We may change the Service, model mix, features, credit costs, limits and policies to improve JetKreate, respond to provider changes, prevent misuse or comply with law.

23.2 We may also update these Terms. We will notify you of material changes where required by law and will post the updated effective date. If you do not agree to a material change, you may stop using JetKreate and cancel future renewal.

23.3 A price change for an auto-renewing paid plan will not increase a charge that has already been completed.

24. Disclaimers

24.1 To the maximum extent permitted by law, JetKreate is provided on an "as is" and "as available" basis.

24.2 JetKreate gives you access to AI models through an organised workflow. AI can make mistakes. We do not guarantee that Outputs will be accurate, complete, lawful, non-infringing, original, unique, factually correct, suitable for a particular purpose, available within a particular time, or accepted by a client, platform or authority.

24.3 You are responsible for how you use, publish, distribute, sell or rely on Outputs and for the consequences of that use, except to the extent directly caused by a JetKreate breach of a legal duty that cannot be excluded.

24.4 We are not responsible for outages, model changes, provider restrictions, third-party platform decisions, internet failures or other events outside our reasonable control.

25. Your Representations and Warranties

You confirm that:

• you are at least 18 and can legally accept these Terms;
• you have the rights, permissions, consents and lawful basis needed for your Inputs and your intended use of Outputs;
• you will follow applicable law, these Terms and the Acceptable Use Policy;
• you will not present synthetic content as real where doing so would be deceptive or unlawful;
• you will not remove or bypass safety, provenance or labelling measures; and
• you will independently review Outputs before using them in commercial, regulated or other high-impact situations.

26. User Indemnity

26.1 To the maximum extent permitted by law, you will protect and reimburse JetSynthesys, its affiliates and their directors, officers and employees against third-party claims, liabilities, penalties, damages and reasonable external legal costs to the extent they result from: (a) your unlawful Inputs or use of Outputs; (b) material you provide or use that infringes another person's IP, privacy, publicity, personality or confidentiality rights; (c) your fraud, wilful misconduct or material breach of the Acceptable Use Policy; or (d) your creation or sharing of prohibited synthetic content.

26.2 We will give you reasonable notice of a covered claim. We will not settle a claim in a way that places a non-monetary obligation on you without your consent, which must not be unreasonably withheld, unless urgent legal action is required.

27. Limitation of Liability

27.1 Nothing in these Terms limits or excludes liability where the law does not allow us to do so.

27.2 To the maximum extent permitted by law, JetSynthesys and its affiliates will not be liable for indirect, incidental, special, punitive or consequential losses, including loss of profit, revenue, business opportunity, goodwill, anticipated savings or data, arising from the Service.

27.3 Subject to Clause 27.1, our total liability relating to the Service and these Terms will not exceed the greater of: (a) the amount you paid to JetKreate in the 12 months before the event giving rise to the claim; or (b) INR 5,000 (or the equivalent amount in the currency charged).

27.4 These exclusions and limits apply regardless of the legal basis of the claim and to the maximum extent allowed by law.

28. Force Majeure

We are not responsible for delay or failure caused by events outside our reasonable control, including internet or cloud outages, model-provider outages, certain cyber incidents, government action, sanctions, natural disasters, war, civil disorder, labour disruption or widespread telecommunications failure.

29. Governing Law and Disputes

29.1 These Terms are governed by the laws of India.

29.2 Before starting formal proceedings, you and JetKreate will try in good faith to resolve the dispute through support/legal correspondence for at least 15 days, unless urgent interim relief is reasonably needed.

29.3 Subject to any mandatory consumer rights that cannot be waived, the courts at Pune, Maharashtra, India will have exclusive jurisdiction.

29.4 If mandatory law gives you the right to bring a consumer claim elsewhere or under another governing law, these Terms do not take that right away.

30. General Terms

30.1 Electronic agreement. You agree that these Terms may be accepted electronically and that we may use electronic records and communications.

30.2 Assignment. You may not transfer your account or these Terms without our written consent. We may transfer these Terms to an affiliate or successor as part of a merger, reorganisation, financing, sale of business/assets or internal restructuring.

30.3 No waiver. If we do not enforce a provision immediately, that does not mean we give up the right to enforce it later.

30.4 Severability. If part of these Terms cannot be enforced, the rest will continue to apply and the affected provision will be enforced as far as the law allows.

30.5 Entire agreement. These Terms, the Schedules, the applicable plan/pricing page and any additional terms you expressly accept for a feature form the agreement governing your use of JetKreate.

30.6 Order of precedence. If documents conflict, specific feature or promotion terms apply only to that feature or promotion; the Privacy Schedule controls privacy-specific matters; otherwise these Terms apply.

30.7 Language. The English version applies unless mandatory law requires another version to prevail.

30.8 Contact. For general or support queries, contact hello@jetkreate.com or support@jetkreate.com.

SCHEDULE 1 – PRIVACY AND DATA PROTECTION NOTICE

This Schedule explains, in plain language, how JetKreate handles personal data. Please read it together with the main Terms and any cookie banner, consent notice or local privacy notice shown to you.

A. Who controls your data

JetSynthesys Private Limited operates JetKreate and is responsible for personal data where it decides how and why that data is processed, subject to applicable law. Registered office: 101–104, 1st Floor, Metro House, Mangaldas Road, Pune, Maharashtra – 411001, India; CIN: U93000PN2012PTC144453.

B. Data we may process

• Account data: your name, email address, login/account identifiers and account settings.
• Billing data: subscription and transaction status, invoices, plan details and payment metadata. Your full card/payment details are generally handled by the payment processor rather than stored by JetKreate.
• Inputs: prompts and any images, audio, video or files you submit for generation.
• Outputs and project data: generated content, project identifiers, generation history and credit usage.
• Public profile/share data: profile information and Public Artefacts you choose to make public.
• Technical data: IP address, device/browser information, security logs, usage events, error diagnostics and model/API request metadata.
• Support and grievance data: messages, complaint evidence and records needed to investigate and resolve an issue.
• Marketing preferences: whether you have chosen to receive promotional communications.

C. Why we process data

• to create and manage your account and provide requested generations;
• to send requests to AI/infrastructure providers and return Outputs;
• to manage credits, subscriptions, invoices and payment/fraud checks;
• to provide the public sharing and gallery features you choose to use;
• to keep the Service secure, prevent misuse, enforce these Terms and comply with law;
• to provide support and handle grievances, copyright/privacy complaints and account requests;
• to understand product performance and improve the Service using technical or aggregated information; and
• to send marketing only where you have opted in or another lawful basis applies.

D. AI providers and international processing

JetKreate may send Inputs and related request data to AI and infrastructure providers. At launch, providers are expected to include Google Cloud services in the United States, BytePlus services that may process data in China or other disclosed locations, and MagicRoll.ai in India. We will maintain the current provider information in the Service or Privacy Notice.

If personal data is transferred internationally, we will use any transfer mechanism, contractual safeguard or other legal basis required by applicable law. Provider locations and sub-processors may change over time.

JetKreate does not currently use your Inputs or Outputs to train its own AI or foundation models. If JetKreate introduces its own training feature in the future, that training will be carried out by JetKreate and will be subject to an updated Privacy Notice and any notice, consent or user choice required by law. JetKreate does not authorise third-party AI/model providers to use your Inputs or Outputs to train their foundation models. Providers may still process content to provide the requested generation and may keep limited logs for security, abuse prevention, service operation or legal compliance under the applicable provider arrangements.

E. Retention

• Inputs: JetKreate does not intend to keep a separate permanent copy after the processing workflow, except for limited processing, security/support records, legal records and backups.
• Free-user Outputs/project content: generally kept for up to 1 year, unless deleted earlier or a longer period is needed for legal or security reasons.
• Paid-user Outputs/project content: kept while the paid relationship continues and generally for up to 1 year after the user's last subscription ends, unless deleted earlier or longer retention is legally required.
• Billing, tax, fraud, security and legal records: kept for as long as required by law or legitimate compliance needs.
• Backups: deleted or overwritten through normal backup cycles, subject to legal holds and security requirements.

F. Your choices and rights

Depending on where you live, you may have rights to access, correct, update, delete, restrict or object to processing, withdraw consent, receive a copy or portability of certain data, or complain to a regulator. Send requests to support@jetkreate.com. We may verify your identity before acting.

If you withdraw consent, it will not affect processing already carried out lawfully and may mean that a feature requiring that data can no longer be used.

G. Public content

Anything you make public through a creator profile, share page or Public Artefact feature may be viewed, copied or reshared by others. Please do not make content public if you do not have the necessary rights or if it contains private or confidential information.

H. Marketing

We will use a separate opt-in for marketing where required. You can unsubscribe at any time. We may still send transactional, security, account and legal messages.

I. Security

We use reasonable technical and organisational safeguards appropriate to the Service. No online service is completely secure, so please protect your login details and avoid submitting sensitive information that is not needed.

J. Children

JetKreate is not intended for users under 18 at launch. We may suspend an account if we reasonably believe the user is under 18. Any future TeenSafe/student offering will have separate privacy and consent controls.

K. Cookies and analytics

JetKreate may use essential cookies and, where consent is required, analytics or marketing technologies. More information and choices will be available through the cookie banner or cookie notice.

L. Changes and contact

We may update this Privacy Schedule as providers, features, laws or processing change. We will notify you of material changes where required. Privacy/support contact: support@jetkreate.com. India Grievance Officer: Parimit Parmar.

SCHEDULE 2 – ACCEPTABLE USE AND AI SAFETY POLICY

These rules apply to everything you submit, generate or make public through JetKreate. They are designed to keep the Service safe and to help comply with AI, intermediary, IP, privacy and other applicable rules.

1. Prohibited synthetic and harmful content

• Child sexual abuse/exploitative material or any sexualised depiction of a minor.
• Non-consensual intimate imagery, sexual deepfakes, morphed nudity or content invasive of bodily privacy.
• Deceptive impersonation, false endorsement, cloned-voice fraud or synthetic depiction of a person/event presented as real in a manner likely to deceive.
• False government, employment, banking, educational, court or other documents/electronic records intended to appear genuine.
• Synthetic instructional or procurement content facilitating unlawful explosives, arms or ammunition activity.
• Fraud, phishing, scams, extortion, identity theft, credential theft or manipulation designed to obtain money/data unlawfully.
• Illegal hate, harassment, threats, incitement, defamatory content or content violating third-party privacy/publicity/personality rights.
• Copyright, trademark or other rights infringement, including use of third-party material without necessary permission.
• Malware, exploit code intended for abuse, automated attacks or bypassing JetKreate/model safety controls.
• Other content or conduct prohibited by applicable law or notified provider safety requirements.

2. Real people and public figures

Do not use a real person's face, voice, identity or likeness unless you have the legal right and required consent. A person being famous or publicly known is not, by itself, consent. Political or public-interest content must not use deceptive synthetic depictions, false endorsements or fabricated statements presented as real.

3. Regulated or high-impact uses

Please independently check Outputs before using them in legal, financial, employment, credit, healthcare, education admissions, government, safety-critical or other high-impact settings. We may restrict a use case that creates an unacceptable legal or safety risk.

4. AI labelling and provenance

If JetKreate applies AI labels, audio disclosures, watermarks, metadata, provenance signals or identifiers, you must keep them. Do not remove or hide them in breach of applicable law.

5. Enforcement

We may block a request, remove content, disable public sharing, suspend a feature or account, preserve evidence, report unlawful conduct or cooperate with authorities. Serious violations may lead to immediate action without prior warning.

SCHEDULE 3 – SUBSCRIPTION, CREDIT, REFUND AND REFERRAL TERMS

1. Plans and billing

Current Free, Creator, Pro and Agency plan prices, included credits and country/currency pricing will be shown before purchase. Paid plans may auto-renew unless cancelled before renewal.

2. Credit expiry

Unless we say otherwise, credits expire 365 days after they are issued. They cannot be transferred or converted into cash and may remain available after cancellation or downgrade until expiry, subject to account status.

3. Failed generation restoration

If credits are deducted but a generation fails for technical reasons and no usable Output is returned, the same number of credits will be restored once the failure is identified. Disliking a successfully generated Output is not a technical failure.

4. Refunds

Purchases and completed subscription charges are non-refundable except where required by law or where we confirm a duplicate or incorrect payment. Restoring credits after a failed generation is a wallet adjustment, not a cash refund.

5. Cancellation

Cancelling stops future renewal. It does not normally reverse a charge already completed for the current period. You can cancel through account controls where available or by contacting support@jetkreate.com before the next billing date.

6. Referral credits

Referral rewards are platform credits only at launch. They are not cash and may be cancelled for fraud, self-referral or abuse. Future contests or cash prizes will have separate terms.

SCHEDULE 4 – GRIEVANCE, SAFETY AND CONTENT TAKEDOWN PROCESS

This Schedule explains how to report issues and how we handle urgent content complaints. It does not stop JetKreate from acting faster where the law or safety requires it.

India Grievance Officer: Parimit Parmar. Grievance email: support@jetkreate.com.

We may ask for reasonable information to verify a complaint, the affected person, the complainant's authority or the rights involved. False or abusive notices may be rejected and may lead to account action.